At Mouthguards Direct, we take your privacy seriously and will only use your personal information to administer your account and to provide the services that you have requested from us. We will not share your information with other third parties unless specifically requested by you.
The kind of information we hold about you
Personal information is information about an individual from which that person can be identified.
The information that we collect in relation to you (in a business capacity) that we hold and use to administer your account with us, includes: your name, email address, postal address, bank account details and contact telephone numbers. We will also record your account preferences when you consent to receive email updates or postal updates
How we use your personal information
We use your personal information to administer your trading account with our business. This will include but is not limited to: Obtaining product information to fulfil a quotation, providing packaging advice, processing orders, quality processes and financial transactions.
We will only use your personal information for the purposes that it was collected for, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Protecting your data
We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorised access, alteration, disclosure or destruction of your Personal Information. Any data that is collected through our website is securely encrypted using Secure Socket Layer (SSL) technology. Data is stored both in on-site servers and in the cloud. Access to your name and email address is restricted to our employees who need to know such information in connection with providing Mouthguards Direct’ services to you and are bound by confidentiality obligations.
These measures have been put in place to protect the security of your information and procedures to deal with any suspected data security breach. Details of these measures are available upon request. We will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
How we share your data
We will only share your data with third parties (including third-party service providers and other entities in the group) where you have requested that we do so, including third-party service providers and other entities in the group.
We will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.
We require third parties to respect the security of your data and to treat it in accordance with the law.
How long will you use my information for?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Should you cease trading with our company your records will be retained for a minimum of 7 years for accounting purposes. Any email addresses names and contact telephone numbers will be deleted from our system by our Accounts team ensuring that the only information held is in relation to financial transactions and order history.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
What are your responsibilities?
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.
What are your rights?
Cookies & Privacy
If you have any questions about this privacy notice or how we handle your personal information, please contact our data protection contact. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
Should a data breach occur we will carry out all required investigations within a 30-day period, this will be managed by our Data Compliance Officer.
Changes to this privacy notice
We reserve the right to update this privacy notice at any time, and we will provide a new privacy notice when we make any substantial updates.
How to contact us
Mouthguards Direct Ltd. – Avenue Three, Station Lane, Witney, Oxfordshire, OX28 4BP
Registered in England No. 027 88413 – VAT No. 549 6487 85